Service
Support & Managed Services
Our flexible support model delivers strategic, senior-level problem solving without the overhead or inefficiencies of traditional AMS.
Overview
After go-live, most consulting firms hand you the keys and disappear. deBCor's Support & Managed Services is built on the opposite premise: we stay. Application management, application support, and continuous improvement, delivered by senior consultants who already know your SAP landscape — because they likely built or migrated it.
Coverage from L1 ticket triage through L3 architecture-level resolution. SLAs structured around your operational priorities, not generic shared-service tiers. Continuous improvement built in, not bolted on — every quarter we identify the next thing that should get cleaner, faster, or cheaper, and put it on a roadmap you actually see.
We don't just keep the lights on; we keep showing up.
The Challenge
Internal Teams Are Overstretched. SAP Can’t Be.
When SAP breaks, so does business. Downtime leads to lost revenue. Missed patches and failed transports introduce security risks. And internal teams already operating at full capacity can’t afford to be reactive.
You need more than basic support. You need a strategic partner.
How we deliver
Our engagement model.
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Step 1 — Capture the landscape
Document the SAP estate, the custom code, the integration map, the known issues, the operational rhythm. DEBCOR Memoria turns all of it into searchable institutional memory — so the next engineer who joins inherits the full picture, not a wiki from 2019.
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Step 2 — Run the floor
L1/L2/L3 ticket handling, monitoring, patch management, incident response. SLAs structured around your real priorities, not generic shared-service tiers. Monthly business reviews — not green/yellow/red theatre.
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Step 3 — Improve every quarter
Every quarter we name the next thing that should get cleaner, faster, or cheaper — and either deliver it inside the engagement or land it on a roadmap you can see. Tech debt, performance, automation, AI agents. Continuous improvement is in the contract, not an upsell.
Frequently asked questions
Yes. We offer comprehensive support across technical (Basis, security, performance) and functional (FI/CO, MM, SD, HR, etc.) areas.
Absolutely. We build flexible support plans that evolve with your needs and priorities.
Yes. Our team has deep experience supporting and optimizing both ECC and S/4HANA environments.
Continuous improvement includes AI rollouts — DEBCOR-built agents, Joule activation, AI Data Cleansing as an always-on workflow. The roadmap evolves as your AI maturity does.
Notable clients
Where we work
Industries we serve
Client experience
“DEBCOR's white-glove approach to consulting isn't just a tagline — it's the reality of their service. They've been our trusted partner for many years because of the integrity of their approach. At our request, they cleaned up our technical debt and prepared us for S/4HANA. The migration only took four months — we were down for maybe a weekend, then back to business with no loss in revenue.”
DEBCOR AI
AI-powered consulting for SAP Public Cloud, S/4HANA, BTP, and integrations.